Frequently Asked Questions

How do I setup a project?

An administrator can create and edit projects by navigating to Avatar menu > Projects. Administrators can also determine which users can view, create & edit cases within a project with permissions set on the project configuration page.

How do I create a backlog?

When you enter the iteration Planner, select the planner you’d like to use from the dropdown menu on the top-left of the screen. Next, choose the milestone(s) you’d like to use by clicking “Add Milestone” on the top right. The box that appears allows you to search through both global and project-specific milestones, as well as create new milestones for use in planning. For example, you may want to use a backlog milestone to triage your cases, and add them to sprint milestones from there. 

How do I configure users?

Administrators can configure users by going to Avatar Menu -> Users. They can move a user between these four types, configure their settings and set their project, wiki and discussion group permissions (through the use of Groups).

Can I get emails in FogBugz?

You can use FogBugz to handle customer interactions over email. If you’re using FogBugz, your FogBugz account comes with a free cases@xxx.FogBugz.com mailbox to get you started. If you have FogBugz on your server (or if you want to use an email address of your own), you’ll just need to have a POP3 or IMAP mailbox hosted on a server that FogBugz can access.

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